Orders are generally shipped within 1-5 working days, sometimes sooner. You will receive a shipment email when your order has been shipped, please check your SPAM/Junk box just in case it slips in there. If you cannot find your shipped email or think you may have deleted it, contact us and we can give you real time information on whether your order has been dispatched or not.

Amber Moon Boutique will accept returns and exchanges within 15 days of delivery. Items must be returned in the condition in which you received, unworn and unwashed or will be subject to denial. Please ensure the contents of your return matches the return packing slip generated for your package. Do not include additional items not listed. Returns are for store credit only. No exceptions. 

Final sale items are Jewelry, Hats, Swimwear, Accessories and Gift Items.

To get a return started, please send your items to:

Amber Moon Boutique 1129 Soquel Ave Santa Cruz ca 95062

Once we receive your return a store credit will be issued to the email on file. You can then use this credit to order another size or something else.

We always try our best to facilitate you, however if your order has already been shipped then we cannot cancel your order.

If you would like to change your order then please contact us ASAP. We will try our best to accommodate any changes providing your order hasn't already been shipped. If your order has been shipped then we will not be able to change the order.

If you order has taken longer than 15 working days from dispatch then please contact us and we will look into it for you.

Please note that delay in delivery process can be expected due to COVID-19. We are really sorry for the delay.

There's a good chance that our email has ended up in your SPAM/JUNK folder so please do check there. If you still cannot find it and would like it resent then please do let us know.